GRAND RAPIDS, Mich. — Ed Anderson, 88, says he's pleased with the results of the FOX 17 Problem Solvers who heard him out on his issue with Nano Hearing Aids. The news report revealed hundreds of other people have made similar complaints about the online business.
Anderson said, "Had you not contacted them... nothing would have happened."
"The next day (after the broadcast) at 2:00 I got a call from them offering and explaining the situation and that they were going to make me an offer," he recalled.
Anderson says, in 2019, he received hearing aids that quickly stopped working and multiple replacements sent by the company still didn't work. He also says he never got reimbursed for an earlier pair he returned. Anderson says he expected a $900 refund.
He says the company initially refused to give him a dime because they say he was outside the 45-day return policy. The problem: Anderson says the clock doesn't reset when you receive a replacement pair, and he says the company often takes weeks to send an item. So in the end, Nano is offering him $300.
"It was very acceptable because I went through and they had documented everything that happened. The dates were very close to the return dates and so forth. So the compromise amount was fine with me," he said.
His advice to anyone purchasing hearing aids is as follows.
"I would highly advise that people maybe not buy mail-order hearing aids. That they go to someplace who tests the hearing and that the hearing aid is then adjusted to compensate for the hearing loss," Anderson recommends.
FOX 17 reached out to Nano Hearing Aids on another of its Facebook pages. We were asked for our number so it can be given to a manager. We have not received a phone call from anyone yet.