GRAND RAPIDS, Mich. — Raymond Lull says there's been quite the lull since he's heard from Nick Reminga, owner of Dewey's Lawn Maintenance and Snowplowing. He says he hired Reminga to plow his driveway for the season for $230.
Lull recalled, "I sent him a check back in September... and then the first snow in November he never showed up. So I called him and says, 'Hey, I want my money back.' He sent me a check, and the check bounced."
Lull reached out to the FOX 17 Problem Solvers after seeing other people having similar issues with Reminga's business. When his check bounced in the fall, Lull says he tried calling Reminga.
"All I got was the answering machine, and so I told him I want either a cashier's check or cash. I've heard nothing from him," Lull said.
After failing to plow customer's driveways this past weekend, Reminga updated his voicemail with a message stating five of his seven trucks went down because of mechanical issues. Sunday and Monday, Reminga wouldn't go on camera. However, he told FOX 17 he'd give refunds to those who asked.
The complaints have kept coming in to the Problem Solvers inbox. Based on a tip, we visited where Reminga was known to keep his trucks. It turns out that he was there and was surprised to see us. Reminga says he's been out in the frigid cold working to get the trucks up and running.
When asked when his trucks broke down he replied, "We went out Friday night, and the trucks went out for the first round. Once we hit about an inch, inch-and-a-half, all the trucks went out."
Reminga says any missed services before that must have been by accident.
"Accidents happen. Things go bad. Driveways get missed. We're all sleep deprived. We're all out there working as hard as we can," he said.
Reminga says he's willing to give partial refunds.
"I paid guys, and we did provide service for that first half of the season," he said.
FOX 17 told him there are individuals who are saying that he didn't provide service early, for example, in November.
"That's up to their interpretation," Reminga replied.
He said he "can't confirm or deny that we did or didn't show up. We try to get every driveway taken care of in a timely fashion. With the exception of when we have situations like this."
When asked about former customer Raymond Lull he said, "I have no idea what he's talking about. I have not heard from him. I have no idea what he's talking about."
Reminga says he's got hundreds of clients and will issue refunds to those who are due. He says he'll also refund Lull after looking into his situation.
"It's going to be quicker and easier to email me or text me and say, 'Hey, I'm Bob Smith. This is my address. I'd like my refund,'" he said.
Reminga can be emailed at firstname.lastname@example.org or texted at 616-930-5531.