Fifth Third shifts to appointments only in branches and pandemic hardship assistance

Posted at 1:55 PM, Mar 21, 2020
and last updated 2020-03-21 23:20:21-04

WEST MICHIGAN — Fifth Third Bank has instituted temporary measures to ensure the health of its employees, while still maintaining customers' access to their funds.

Starting on March 21, Fifth Third Bank is asking customers to use their drive-thru services, as well as online and mobile banking.

Branch lobbies will still be open but only to serve customers by appointment.

Banking locations that preside inside of other retailers, known as Bank Marts, will still offer the same services and support, but hours for those locations have changed. They will now be open from 10 a.m. to 4 p.m. Monday through Saturday.

In addition, Fifth Third Bank is offering help to those in need of hardship assistance regarding their Fifth Third mortgage, home equity line or loan, auto loan or credit card. They have a special section of their website dedicated to these services:

Other banks, including Capital One, Huntington and Chase, have also taken measures to curb the spread of the pandemic by limiting personal interactions and shortening hours, according to

Most major banks now have a special section on their websites to help those affected by the financial downturn.