Snow plow company leaves clients stuck in their driveways

Posted at 10:55 PM, Feb 03, 2015
and last updated 2015-02-03 23:04:43-05

MUSKEGON, Mich.-- When the snow comes down in Michigan people are usually hoping they can make it out of their driveways. Kari Dayton went so far to hire a private plow company after what winter 2014 dumped in her driveway. She signed a contract with a local Muskegon company, but now she wishes she had shoveled snow herself.

"After a winter like last winter you know I wasn't going to take that chance," said Dayton.

She decided to get a private plow company in October.

"I had a co-worker that used them in the past and they had a great rate," she said.

Dayton decided to go with Landscape Supplies in Muskegon. She signed a contract that indicated they would plow from November to March for about $230. It stipulated that they would come to the residence between 9 a.m. and noon the next day after it snows.

At Landscape Supplies, their business driveway is completely plowed, but their customers will tell you they aren't doing that for the people who paid for that service.

"They would come once a day once there was three inches of accumulation at their location on Airline Road," she said. But when she woke up Monday morning nothing was plowed.

"I got home, and my driveway was still not plowed," said Dayton.

Kari tried to call but got no response. "I went to the property, and the doors were locked during their business hours," she said.

Apparently Kari was not the only one. There were some angry customers that showed up at Landscape Supplies wondering why their driveways were not plowed.

"My car got stuck, and I had to use AAA to get out of my driveway," said Rebecca, another client of Landscape Supplies.

Rebecca also couldn't get them on the phone and came to Landscape Supplies to see what was going on.

"I prepaid, and I don't know what I'm going to do now."

An employee of Landscape Supplies declined to comment to FOX 17 News Tuesday night. We even witnessed their employees plowing the premises, but they also would not give a comment. Further, we called the business, but no one answered, and the mailbox was full.

The owner of Landscape Supplies filed for bankruptcy in 2013 for a business called Lawn Maintenance and Snow Plow.

For now, Dayton has filed a complaint with the Better Business Bureau. "It's about the principle. I mean it's strictly about the principle for me."

The contract that Kari and the other clients signed says there are no refunds. FOX 17 talked to some clients who have contracted with the company for two years and said the Landscape Supplies has only failed to plow a couple of times.