Had a tough time cancelling a service? Listen to this call to Comcast

Posted at 10:56 PM, Jul 16, 2014
and last updated 2014-07-16 22:56:25-04

NEW YORK – CNN – Comcast never wants a customer to go – but says one of its representatives went too far trying to convince one account-holder to stay.

On Tuesday, the cable company apologized to Ryan Block and his wife, Veronica Belmont, after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight up belligerent.” The incident garnered attention because Block and Belmont posted a partial recording of the conversation on the Internet.

In the eight-minute recording, the unnamed Comcast employee badgered Block with questions such as “Why is it that you’re not wanting to have the No. 1-rated Internet service, No. 1-rated television service available?”