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'It's only getting worse': No-fault auto law changes are causing chaos for survivors seeking medical care

The most recent portion of Michigan's auto no fault reform bill went into effect in July, introducing a new medical fee schedule that affects how much insurance companies are required to reimburse medical providers for certain services.
no fault auto law changes paul becker
Posted at 4:21 PM, Sep 24, 2021

LANSING, Mich. — The most recent portion of Michigan's auto no-fault reform bill went into effect in July, introducing a new medical fee schedule that affects how much insurance companies are required to reimburse medical providers for certain services.

Advocates for survivors of catastrophic auto crashes have been saying for months that the changes would cut off their access to medical services they need to survive.

Now, just over two months after the updated medical fee schedules have gone into effect, survivors are telling FOX 17 that they are, in many cases, struggling to access even minimal care.

SEE MORE: What to know about no-fault insurance changes

"I was struck by a pickup truck backing out of a driveway… the hitch went through my right-lower extremity, and... severely broke the leg in multiple places,” said Paul Becker, who was seriously injured in a July 2018 crash.

“I think I've had nine surgeries in total, and still trying to recover from the mobility aspect.”

He hasn't had any major issues getting insurance to cover the medical services he's needed during his recovery, that is until this past July.

“Eight o'clock in the evening, they left a message stating that, at that time, anything forward from now on will no longer be covered, and it was just out of the blue, boom, you're no longer covered for anything,” Becker explained.

“I feel like with this last six weeks without any physical therapy, I've literally gone backwards.”

Under the new law, which took effect on July 2, any medical service not already covered under our federal Medicare law, which includes in-home caregivers and transportation to medical services, will now only be reimbursed by insurance companies at 55 percent of what they were back in 2019. The law also caps the number of hours that family members can provide care to just 56 hours a week.

RELATED: Local mom shares concerns about no fault insurance changes

“There's been a lot of delays, and denials, and payments on a whole, and not just the providers that we've been talking about for the past few months, in terms of residential and attendant care providers, but outpatient therapists are getting denied or slashed in reimbursement,” said Tom Judd, president of the Michigan Brain Injury Providers Council.

He says the changes have thrown Michigan's post-acute medical care industry into turmoil.

“Hurdles that they did not have to jump through before July 1, they're having to jump through now, and they're not getting any payment.... and so, the crisis is kind of expanding to places that we didn't really think that they would be going."

According to the Michigan Brain Injury Provider Council, more than 700 patients have already lost access to medical care, since the changes took effect in July.

At least 41 Michigan-based care companies have had to either close their doors completely or discharge patients receiving benefits via no-fault auto insurance. The MBIPC says this has already put at least 1,500 healthcare workers out of a job.

Peggy Campbell, founder of the We Can't Wait Facebook group, told FOX 17, “People are not getting paid; people haven't been paid, reimbursed since June. Their claims are either not answered, they're denied for many different reasons.“

She says, “People are just exhausted, because many caregivers have had to quit. They say we were not getting paid, or we can't accept what we're getting; we have families to take care of.”

Under the new law, insurance companies still have to provide lifetime medical coverage for those who had or have unlimited personal injury protection (PIP) policies. But advocates say the changes are squeezing qualified medical professionals out of Michigan's post-acute care industry, making quality providers more scarce.

“Right now, people are cashing in their life savings to care for their loved ones, to get care for their loved ones, but moreover, there's nobody that is left; it's very difficult to get caregivers,” Campbell told FOX 17.

“We need your help... please advocate for us; let the leaders in charge know that we need to fix this... People are dying. This is the tip of the iceberg; it's only getting worse. Nothing is happening. We need to move.”

RELATED: 'We're at the 11th hour here': House OK's $10M for care providers as no-fault auto changes loom

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