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City of Grand Rapids shifting most services to appointment-only in wake of epidemic order

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Posted at 6:15 PM, Nov 16, 2020
and last updated 2020-11-16 18:15:17-05

GRAND RAPIDS, Mich. — The City of Grand Rapids is shifting to providing most of its municipal services by appointment only in the wake of the state’s new epidemic order.

The Customer Service Center located at the Monroe Avenue level of City Hall will remain open to walk-in service, but all other offices will be available by appointment only.

Changes take effect Wednesday and run through Dec. 8, according to a news release Monday.

Services open to the public at the Customer Service Center include water/sewer, refuse account payments, parking ticket payments, purchasing tags and bags for refuse and yard waste collection, miscellaneous receivables payments, accounts receivable payments and community development block grant loan payments.

“We have a responsibility to our residents and our employees,” City Manager Mark Washington said. “That’s why we are altering how we deliver services during this three-week period. It’s important we all do what we can to reduce the spread of this latest COVID-19 spike and maintain the critical services our community depends on.”