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911 voice service restored, outages still possible in Grand Rapids

Posted at 7:52 AM, Jan 31, 2020
and last updated 2020-01-31 08:27:42-05

GRAND RAPIDS, Mich. — 911 dispatchers are taking calls after a state-wide outage brought down voice call services across 40 counties in Michigan, according to the Grand Rapids Police Department.

A system vendor told city officials that service had been restored shortly before 8 a.m. Saturday; however, intermittent outages are still possible.

Michigan EMS posted a message to their Facebook page saying that the incident was caused by a fiber optic update that had failed.

If you find yourself in an emergency, GRPD advises to call 911 first. If you can't get through, dial the dispatch center directly at (616) 456-3444.

Kent County Dispatch announced around 8 a.m. that their system was back up and running.

Check out this article for a list of other non-emergency numbers when 911 is not available,