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Pennsylvania woman demands refund from West Michigan engine shop

Posted at 7:21 PM, Dec 01, 2014
and last updated 2014-12-02 01:48:38-05

GRANDVILLE, Mich. -- Lynda Haupt of Pennsylvania says she paid Accurate Engines of Grandville  about $2,000 for a newly rebuilt engine for her 2002 Dodge Durango.

She says the engine failed after eight months.

Haupt paid to ship the motor back to the company to have them fix the problem. Haupt says she got it back, and it failed after six weeks. She says the costs of shipping and reinstallation are mounting up, and she wants compensation.

Company owner Lanny Hassell says he and his employees have tried working with Haupt to address her engine's issues. He says there could be several reasons the engine went bad, such as poor maintenance by the vehicle's owner or improper motor installation by another mechanic.

Hassell says Haupt's engine had sludge. She says she has taken good care of the vehicle and has gotten regular oil changes.

Hassell says he's been in business for 35 years and has produced nearly 50,000 engines. His shop routinely works with 4.7 liter engines like the one in the Durango, however, he said, that doesn't mean he doesn't make mistakes.

Watch the video for more from both sides.

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