Kalamazoo Issues Water Service Freeze Warning

Posted at 6:03 PM, Feb 20, 2014
and last updated 2014-02-20 18:39:07-05

Drinking_waterKALAMAZOO, Mich. (Feb. 20, 2014) — The Kalamazoo Water Department has upgraded a previous water run advisory to a warning.

The department is now “strongly urging all residential water customers to let their water run at a pencil size stream 24 hours a day in a tub or sink until further notice to avoid frozen water services,” according to a release.

This warning is aimed at all Kalamazoo water customers, including those outside city limits.

As of Thursday afternoon, 96 Kalamazoo water customers throughout the county still had frozen lines.  Public services department crews are currently working 12 hour shifts to thaw the frozen lines.

Additional crews have also been sent out to hook up temporary water supplies for homes without water.

According to a release, the department continues to see more customers experiencing frozen underground water services throughout the county on a daily basis.

Customers impacted by this warning will receive an adjustment on both water and sewer bills for the billing cycles affected by the warning, according to Public Services Director Sue Foune. Notices will be mailed to impacted customers with additional details.

The American Red Cross is offering free bottled water to households with frozen water services. Bottled water may be picked up at the Red Cross chapter building at 5640 Venture Court or by calling (269) 353-6180.

The YMCA in the Kalamazoo area is offering free use of their showers for households without water. Households may use the YMCA showers at the Maple Street and Centre Street locations, and at the Sherman Lake YMCA.