M-Spa Owner Apologizes To Family

Posted at 4:45 PM, May 30, 2013

m-spaPORTAGE, Mich. – A woman said she was verbally attacked by the owner of M Spa and Salon in Portage because her two-and-a-half-year-old son with autism was crying and screaming during his haircut.

The story has received national attention after another customer who was there posted about the incident on Facebook. Now the salon owner has issued a statement.

Statement of Michelle Mott

Owner of M-Spa Salon & Day Spa

“To  say that the last few days at M-Spa have been challenging  is an understatement.   We are all aware of the significant  attention given to a Facebook posting regarding a recent haircut for one of our spa’s youngest customers.  Social media has been used to create an impression of me and this event in ways which do not fairly reflect who I am and which seek to silence differing viewpoints about what occurred.  While this is very unfortunate, I am not going to review those differences here.

“Rather,  I want to say that my actions were not intended to create any hardship or embarrassment for little Grayson or his parents.  And while I believed that Grayson’s parents understood that, when Mrs. Bays stayed for her highlight and cut at our spa right after Grayson had left with his father,

I want to reassure the Bays family of this point.  I apologize to Grayson and the Bays family for any embarrassment or hardship that they have experienced  by my actions.

“We look forward to better days ahead and we will continue to strive to be the best spa in southwest Michigan.  To those who have voiced displeasure  with me or with my spa over this incident, I will work hard to regain your faith in our services.  To those who have indicated that my business should be boycotted, I would ask only that you consider the impact of such a boycott upon the many families who derive some portion  or all of their livelihood  from our spa.                                                                                                  To those who have withheld judgment  or have voiced  support  over the last few days, including  my treasured  customers  and employees,  I extend my heartfelt appreciation.

This statement has also been posted to