GRAND RAPIDS, Mich. — People who hired Dewey's Lawn Care and Snow Removal this winter are upset with the quality of service they're getting. Over the weekend, numerous viewers contacted the FOX 17 Problem Solvers about the company.
Nancy Cowell hired Dewey's back in September, and says it's been hard to get in touch with the owner ever since.
“I feel bad, because I kept trying to be nice. I kept trying to be nice on the messages. Because you don’t want to get him mad at you, but it’s not like you ever see him anyways,” Nancy Cowell said.
Nancy says she paid $220 for Dewey's to come out every time they get an inch of snow. So far, that hasn't been too much this season. But when Friday night's snowfall came, Nancy says the service she paid for was nowhere to be found.
Owner of Dewey's, Nick Reminga, says he's aware people are upset. He didn't want to talk to FOX 17 on camera, but in his company's voicemail, he says five of his seven trucks are broken down.
“He has had excuses. Then, I could actually talk someone then. Ever since you just get the answering machine,” Kay Melpolder said.
Kay Melpolder is Nancy's 82-year-old mother. She relies on Dewey's services in order to leave her home. Now, when Kay calls, she just gets Dewey's voicemail.
“I had given him the benefit of the doubt, if he was out doing businesses plowing, and I looked at my contract, and it said he only does residential,” Kay Melpolder said.
Reminga says he will refund anyone who asks for it, and that he's planning on taking the five non-working trucks to a mechanic on Monday to get them fixed.
To contact Nick Reminga, his phone number is 616-930-5531.
Reminga's company is not to be confused with Parker Dewey's snow removal company found here. Parker told FOX 17 on the phone he's a 17-year-old who runs his company in the Walker area. He says he's been getting calls all day amidst the confusion because of his Facebook page, but does not currently plow driveways, though he plans to expand to that ine day.
Parker Dewey says he started his business doing lawn care around the age of 12, and named the company after his last name, which has resulted in the confusion.
FOX 17 is working to independently confirm whether or not the two businesses are related.