Michigan unemployment agency to begin scheduling one-on-one phone appointments

Posted at 11:01 AM, Oct 21, 2020
and last updated 2020-10-21 11:01:05-04

LANSING, Mich. (WXYZ) — The Michigan Unemployment Insurance Agency announced today it is offering telephone appointments for people who have specific claim issues.

The UIA said people can schedule a phone appointment and get one-on-one assistance with their issues. A customer service agent will call you at the scheduled time and date you agree on.

“We’re excited to offer this additional option for customer service,” UIA Director Steve Gray said. “This new scheduling system is another tool to help us ensure continued service to Michigan’s residents who are facing unemployment during the COVID-19 pandemic."

Customers can schedule an appointment online up to one week in advance at

  • I filed under the wrong Social Security Number
  • My claim is inactive
  • I am unable to certify for all weeks needed
  • I need to file a claim, but one is already filed in my name
  • I do not have the link in MiWAM to file a claim

Appointments are available from 8:15 p.m. to 4:25 p.m. Monday through Friday. Each appointment should take no more than 20 minutes.