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Free Energy? Glitch Gives Consumer’s Customers Cost-Free August

Posted at 9:48 PM, Aug 05, 2013
and last updated 2013-08-05 21:48:32-04

power outages ConsumersLANSING, Mich. — A computer glitch has created many temporarily happy Consumer’s Energy customers, who received no charge on their August bills.

According to the company, an unknown number of Consumer’s customers are receiving inaccurate bills stating they have a “zero balance” on their accounts.  Unfortunately, these customers will still be billed once the issue is resolved, though the company says that people affected by this will not be charged late fees.

Any Consumer’s Energy customers with questions should contact their help line at 1-800-477-5050 or email them at Customer@ConsumersEnergy.com.