State Works To Fix Mistake Affecting 85,000 Bridge Cards

Posted at 8:14 PM, Jan 03, 2013
and last updated 2013-01-03 20:16:32-05

LANSING, Mich. — The state of Michigan is working to correct an error that prevented payments to Bridge Card accounts ending in “0.”

The Michigan Department of Technology, Management and Budget (DTMB) announced Thursday night that it was working to resolve an error that impacted 85,000 food assistance recipients and their families.  As a result of human error, benefits to the Bridge Cards providing food assistance for clients with account numbers ending in “0” were not loaded to the cards as expected.

“DTMB understands the hardship that this situation has caused Michigan families and the inconvenience to the businesses that serve them,” said DTMB spokesman Kurt Weiss.  “We are working around the clock to correct the problem as quickly as possible and we will determine why it occurred.”

DTMB is working closely with vendor partners to ensure the Bridge Cards are correctly filled with the benefits that are needed for food assistance.  Benefits will be loaded through Thursday night and throughout the day Friday.

Recipients of food assistance can contact DTMB customer service by calling 1-888-678-8914 for updates and additional information.

DTMB said it plans to work to ensure that safeguards are put in place to prevent a similar error in the future.