NewsProblem Solvers


Holland bride devastated after wedding photographer doesn’t deliver photos

Posted at 10:16 PM, Nov 30, 2015
and last updated 2015-11-30 22:16:28-05

HOLLAND, Mich. — When it comes to weddings, one of the biggest parts of the puzzle, for both the bride and groom, is the photographer, whose responsibility is to capture tangible memories for years to come.  For a couple in Holland, reliving their special day can only happen in their minds for now. The photographer they hired has not made good on delivery, so they called FOX 17 Problem Solvers to track her down.

Laura Uildriks was looked forward to her wedding day her whole life. She was hoping to have pictures documenting the whole event so she could show her children one day, but after waiting eight long months, she doesn’t think she’ll ever see them in this lifetime.

Saylor Moon Photography in Holland charged the couple $800 to take pictures of their 30-minute wedding ceremony, including some family pictures afterwards. They came to do Uildriks' photos on May 30, 2015, but have not handed over any wedding shots.

“How would you feel if somebody lost your wedding photos?" asked Uildriks. "Yeah, I can dress up and redo it, but you’re never going to get those first looks."

“My girlfriend took a picture with her cell phone behind the photographer when we were in downtown Holland after the wedding. It’s the only picture we have.”

Uildriks said the photographer is ignoring their requests for the photos.

“At this point I don’t know that they exist at all,” said Uildriks.

Uildriks found Saylor Moon Photography through referrals and looked on their Facebook page to size up their work. The photographer promised Uildriks would have the photos four months after the wedding, but it has now been eight months, and and Uildriks has nothing to show for it.

“I have sent Facebook messages, I have posted on her Facebook wall, I have texted, called, left messages, emailed, and I went over to where she was living. I have asked mutual friends if they could see what they could do.”

The West Michigan Better Business Bureau said the business is not accredited. They received a complaint in August from someone other than Uildriks. The BBB gives the photo business a D+ rating.

FOX 17 News tried try to contact Saylor Moon Photography. We visited the photographer’s home, called her number, and emailed. The number listed was disconnected, and one of the email accounts was deleted.

“Something had to have happened, because what could make a person not want to give somebody their wedding pictures?” wondered Uildriks.

Uildriks does not have any other wedding photos, because she asked her guests to refrain from taking photos while the photographer was around. Uildricks did not want others’ pictures to get in the way of the Saylor Moon photographer.

Uildriks stills holds out hope that the photographer will return her photos. She said at one point back in September, the photographer texted her and promised to get the photos to her, but Uildriks has not heard anything since.